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Our Commitment to Compliance

Find our Code of Conduct, Compliance Programs, Training Modules, Compliance Hotline and more.

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Value-Add Resources to Save Your Practice Money

Group Medical Malpractice Insurance
Join our participating physicians who have saved an average of 25% when joining our insurance group purchasing progam through CBIZ.
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Healthix
Connect to Healthix, the nation’s largest RHIo to gain access to timely patient information. Sign up now to receive grants and discounts.
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Discounts on Medical Supplies
Leverage the purchasing power of our provider network, and access discounts to medical supplies through our partner, Henry Schein.
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Merck Vaccine Brand Choice Program
Through your affiliation with HCP, receive contract pricing and upfront discounts on frequently prescribed Merck Vaccines.
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Appointment Availability

Did you know that Health Plans frequently call to check that your office is complying with appointment availability agreements? As a reminder, as a contracted provider, you have agreed to maintain the following availability standards:
Emergency Care Requires immediate face-to-face medical attention
Urgent
Care
Requires timely face-toface medical attention within 24 hours
Non-Urgent Care Requires face-to-face medical attention within 48 to 72 hours
Primary
Care
Requires a face-to-face visit within 4 weeks
Emergency Care Requires immediate face-to-face medical attention

If a practitioner is not available, the member should call 911

Medical care for a condition that, without immediate treatment, could result in:

Placing the member’s life or general health in severe jeopardy

Causing severe impairment in one or more bodily function(s)

Causing severe dysfunction of one or more body organ(s) or parts

Examples of emergency conditions include:

Seizure

Stab/gunshot wound

Diabetic coma

Cardiac arrest

Meningitis

Obvious fracture


Download Appointment Reminder Standards (PDF)
NOTE: If a practitioner is not available, the member should call 911.
Urgent Care Requires timely face-toface medical attention within 24 hours

Medical care given for a condition that, without timely treatment, could result in:

Deteriorating into an emergency

Causing prolonged impairment of bodily functions

Developing a chronic illness

Examples of urgent conditions include:

Abdominal pain of unknown cause

Unremitting new symptoms of dizziness

Suspected fracture



Download Appointment Reminder Standards (PDF)
Non-Urgent Care Requires face-to-face medical attention within 48 to 72 hours

Medical care given for a condition that:

Is not emergent or urgent in nature

A delay of several hours would NOT increase the likelihood of an adverse outcome

Examples of non-urgent sick visit include:

Cold symptoms

Sore throat

Nasal congestion


Download Appointment Reminder Standards (PDF)
Primary Care Requires a face-to-face visit within 4 weeks

Medical care given to diagnose and treat conditions to prevent deterioration:

Minimize/reduce risk of development of chronic illness

Minimize the need for complex treatments

Help prevent health problems before symptoms appear

Examples of routine primary care visits include:

Vaccines

Breast, cervical and colorectal cancer screenings

Blood pressure, diabetes and cholesterol tests


Download Appointment Reminder Standards (PDF)

Medical care for a condition that, without immediate treatment, could result in:

Placing the member’s life or general health in severe jeopardy

Causing severe impairment in one or more bodily function(s)

Causing severe dysfunction of one or more body organ(s) or parts

Examples of emergency conditions include:

Seizure

Stab/gunshot wound

Diabetic coma

Cardiac arrest

Meningitis

Obvious fracture


Download Appointment Reminder Standards (PDF)
NOTE: If a practitioner is not available, the member should call 911.