Contact Us

Contact Us

Important Contacts

View and download our Contact Aid to use in your office.

Main Corporate Telephone Number & Directory

Monday through Friday, from 8:30 a.m. to 5:30 p.m.

(888) 746-2200

Customer Engagement Center

(800) 877-7587 available 24/7


Real-Time Resolution™ Line

Assistance with urgent, time-sensitive clinical needs

(866) 925-0199; available 24/7

Credentialing Department

Phone: (516) 746-2200

Fax: (516) 515-8843


EZ-Net Help Desk

Monday through Friday, from 8:30 a.m. to 5:30 p.m.

(516) 394-5639


Authorization Submission

Information on how to submit a request for services.

Authorization Status

To check the status of previously submitted services. (Please allow at least two business days for processing of non-urgent requests).

  • EZ-Net

  • EmblemHealth HCP Direct patients: (800) 877-7587

  • Anthem: (844) 638-0404

Specialist Referrals and The Fast Track Line

Assistance with locating a Preferred Network Specialist and scheduling an appointment for patients.

Peer-to-Peer Review

Speak with an HCP Medical Director to discuss an authorization denial or for a consultation about a patient’s medical condition.

Notification of Hospital Admissions

Notify HCP of scheduled/emergency hospital admissions.

Claims Submission

Information on how to submit claims electronically or by mail.

Claims Submission for EmblemHealth Patients

EmblemHealth HCP Direct

  • EDI via Availity use Payer ID: 11328

  • Paper:

    HealthCare Partners, MSO
    Attn: Claims
    501 Franklin Avenue, Suite 300
    Garden City, NY 11530

EmblemHealth Behavioral Health

  • EDI: Contact Beacon Health Options

  • Paper:

    EmblemHealth Behavioral Health Claim Services
    P.O. Box 1850
    Hicksville, NY 11802-1850

Claims Submission for Anthem Medicare Advantage Patients

Anthem HCP DIRECT Medicare Advantage

  • EDI via Availity use Payer ID: 11328

  • Paper:

    HealthCare Partners
    Attn: Claims
    501 Franklin Avenue, Suite 300
    Garden City, NY 11530

All other Anthem Medicare Advantage

Claims Status

To check claim status and receive an explanation of processing for previously submitted claims.  Please allow 30 days from the date of submission for processing.

Membership Eligibility

To verify the eligibility of a member, including effective dates and the assigned PCP.

  • EZ-Net

  • Emblem Health HCP DIRECT: (800) 877-7587

  • Anthem: (844) 638-0404

Managing Patient Care

Case Management

Connect with a nurse case manager to receive timely assistance in managing patients with a higher-than-normal risk of developing a particular disease defined by a measurable parameter.

(888) 258-0309

Hospice and Palliative Care

Information about referring patients for a Hospice or Palliative Care Evaluation

(516) 515-8847

Pharmacy Help Desk

(516) 515-8861

New York Home Health Care (NYHHC)

Strives to provide quality medical equipment & supplies to customers across the NY metropolitan area.

Phone: (516) 506-0823

Fax: (516) 506-0823

Quality Support Team

Inquiries & support for physicians and members related to achieving HEDIS, STAR, and quality measures

(800) 877-7587

Risk Adjustment

Connect with a dedicated team of specialists, analysts, clinicians, and other personnel committed to ensuring that risk scores for HCP members appropriately represent their acuity.

(516) 394-5660

Social Work/Behavioral Health

(516) 394-5650

Accessibility Assistance

While HCP strives to adhere to overall standards for accessibility and usability, it is not always possible to do so in every area of the website. We will continue to seek out solutions to maintain a high level of accessibility. Should you experience any issues navigating this website, please contact us at (800) 877-7587, Monday through Friday, from 8:30 a.m. to 5:30 p.m.

If you have a hearing or speech impairment, call the TTY/TDD number at 711. You can dial 711 to access all telecommunications relay services anywhere in the United States. The relay service is free. In the event of an emergency, TDD or TTY users can call 911 directly and do not need to make a TRS call via 711.

For language assistance, please contact us at (800) 877-7587 and request an interpreter in your preferred language, free of charge.