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Social Work and Behavioral Health

Promoting Positive Health Outcomes

Our Social Work and Behavioral Health Department is designed to work in collaboration with members and providers to promote and enhance positive outcomes. Licensed social workers and social work coordinators assist members by connecting them to community resources in order to address social determinants and provide care management services.

We focus on educating and connecting members to the appropriate community resources available to them. Our Social Work and Behavioral Health teams provide clinical support in addition to an array of preventive and supportive services to enhance the member’s well-being, thus improving operations and cost management measures.

Services Provided by our Department:

Partnership with Behavioral Health Providers

Valera Health and Advanced Health Network/Recovery Health Solutions (AHN-RHS) provide us with a network of high-quality behavioral health providers, such as therapists and psychiatrists, who can manage your patient’s issues. They use a coordinated care model that effectively manages mild/moderate and high acuity patients and also:

  • Provide real-time communication that allows us to know how your patient is progressing and if additional action is required.
  • Are experienced in helping to achieve top HEDIS scores for behavioral health measures.
  • Assist in improving patient health outcomes, decreasing long-term care costs, and a reduction in hospitalizations.

Social Work Referrals

Our social work and behavioral health team will help direct your patients to the resources that they need. If you would like to recommend a member for Social Work services, complete the Social Work Services Referral Form and email it to or call (855) 427- 4744. You will be contacted upon completion of the review.