Contact Us

Identifying HCP Direct Patients

Identifying an HCP DIRECT Patient

Option 1: Check Member ID Card

Your patient is an HCP DIRECT patient if the address listed for claims submission on the back of the ID Card is:

HealthCare Partners
501 Franklin Ave, Suite 300
Garden City, New York 11530

Example of an HCP DIRECT EmblemHealth patient:

Option 2: Check EZ-Net

Locate the Healthplan field under the Member Benefit Information section of the Member Eligibility page. “HIP” in the Healthplan field signifies an HCP DIRECT EmblemHealth patient.

Example of an HCP DIRECT EmblemHealth patient:

If you have questions or need assistance please contact our Customer Engagement Center at (800) 877-7587.

More Information About EZ-NET

For more detailed instructions showing you how to review Member Eligibility, you can visit the EZ-Net Training Center and view the “Member Eligibility” training video.

Need EZ-Net access?

It’s easy! Simply download, complete, and return the EZ-Net Access Request Form.*

*Note: You will be contacted by the EZ Net support team within 72 business hours.