Privacy Statement – Disclosure
We do not disclose any information about a Member Enrollee or former Member Enrollees to anyone, except as permitted by law. Member Enrollee information may be disclosed for purposes of providing health care services to the Member Enrollee; to coordinate with stop loss insurers; to protect against actual or potential fraud; to administer preventive health and case management programs; to comply with health plan reporting and auditing requirements; and to comply with federal or state laws and other applicable legal requirements.
Restricted Access
Restricted access areas in this website may contain confidential medical records and other patient information. You may access this area only if you have an assigned provider ID and secure password. Attempting to access restricted areas without permission is strictly forbidden and a violation of law.
Privacy Statement – Information Security
The only individuals who are authorized to have access to nonpublic personal information (EZ-Net access) about Member Enrollees are those individuals who need it to perform their job responsibilities or to provide products or services to Member Enrollees. Our employees are required to maintain the confidentiality of Member Enrollee information and to follow the policies and procedures we establish to secure such information. In addition, we maintain physical, electronic and procedural security measures to safeguard Member Enrollee information.
Unless otherwise authorized to do so, visitors may not enter areas that are restricted to HealthCare Partners, IPA & Management Services Organization (HCP) authorized users.
SMS Consent Policy
Purpose
This SMS Consent Policy outlines how HealthCare Partners (“HCP,” “we,” “our,” or “us”) uses SMS (Short Message Service) text messaging to communicate with patients. It describes the types of messages we may send, how consent is obtained, and how patients can manage their preferences.
Types of SMS Communications
With patient consent, HCP may send text messages related to:
- Reminders that your healthcare provider has requested to schedule an appointment
- Notifications for medications ready for pickup
- Alerts for required lab work (excluding sensitive information)
- Reminders for upcoming prescription refills
- Requests for pharmacist consultation
- Follow-up request to return call to healthcare provider after unsuccessful phone outreach
We do not send promotional or marketing messages via SMS without explicit written consent.
Consent
By providing a mobile number and opting in to receive SMS messages from HCP, patients express consent to receive text messages as described above. Consent is not a condition of receiving care. Patients may provide consent by:
- Responding to an opt-in SMS message sent from HCP
Message Frequency and Costs
Message frequency may vary depending on patient needs and appointments. Standard message and data rates may apply based on your mobile carrier plan. HCP is not responsible for any charges incurred from text messaging.
Opting Out
Patients may opt out of SMS communications at any time by replying STOP to any message. Upon receiving this command, we will send a confirmation message and discontinue SMS communication to that number. Once HCP receives the patient’s request, we must honor their request immediately. To re-subscribe, patients may text START to the same number or contact HCP directly.
Privacy and Security
HCP protects patient data in compliance with HIPAA and applicable federal and state laws. However, SMS is not a fully secure method of communication. Messages may not be encrypted and could be accessible to individuals with access to your mobile device. We do not include highly sensitive personal health information (PHI) in text messages.
Contact Us
For questions about this policy or to update your SMS preferences, please contact:
HealthCare Partners Customer Service
(800) 877-7587
ehcpcustomerservice@hcpipa.com
501 Franklin Avenue, Garden City, NY 11530
Acknowledgment
By opting into SMS messages, you acknowledge that you have read and understood this SMS Consent Policy and agree to its terms.